Video Call Management

Call Management

Video Call Management

  • You can manage your video calls with the queue structure.
  • You can use the voice alert feature for incoming calls.
  • You can easily manage the break and ready status of call center representatives.
  • You can watch automatically recorded video calls.
Video Call Management

With the video call center solution, you can easily manage your incoming calls. With role-based authorization, you can define users, receive or monitor calls.

You can monitor the ready and break status and duration of your customer representatives. Managers can list video call duration, missed call and call status with reporting options.

Role-Based Authorization Role-Based Authorization Fast Customization with Parametric Infrastructure Fast Customization with Parametric Infrastructure Automatic Recording and Monitoring Automatic Recording and Monitoring Video Call Infrastructure Video Call Infrastructure Easy-to-Use Web-Based Solution Easy-to-Use Web-Based Solution
Video Call Management

Flexible and Easy Video Call Solution

Use SCsoft’s video call center solution that complies with authentication regulations for quick onboarding.

Your customer representatives can easily adapt to the system and securely access web-based systems from anywhere.

You can easily use various properties such as creating a role-based user with a manager module, reporting and assigning calls to available customer representatives on the system.

• Save time
• Increase security
• Manage video call

Sectors

Banks and Finacial Institutions
Institutions with Online Services
Insurance Companies
Health Sector and Hospitals
Electronic Monetary Institutions
Payment Institutions

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AI powered KYC, identity verification and Fraud prevention solutions

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    SCSOFT™, is a software development company specialized in financial technologies, producing digital onboarding, KYC and ID Verification, Fraud solutions used in identity verifications